SE Sandbox Privacy Policy

Effective date: October 19, 2026

This Privacy Policy explains how Axiom API LLC, a Colorado limited liability company ("Axiom," "we," "us," or "our"), collects, uses, shares, and protects information in connection with the SE Sandbox service (the "Service") and our website, www.axiomapi.io (the "Website"). SE Sandbox is a service of Axiom API LLC.

The Service is offered to businesses, specifically commercial and industrial solar installers. It is not directed to consumers or to children under 16, and we do not knowingly collect information from children.

1. Information We Collect

Account and contact information. When you sign up, contact us, or use the Service, we collect information such as your name, business name and legal entity, job title, business email address, phone number, and mailing or billing address.

Billing information. Payments are processed by Stripe, our payment processor. Stripe collects and stores your payment card or bank details. Axiom does not receive or store full card numbers. We receive limited billing information from Stripe, such as the card brand, the last four digits, the expiration date, billing address, tax ID, and your payment and invoice history. Stripe's handling of your information is governed by Stripe's own privacy policy.

Project documents you upload. You may upload project documents for screening, such as plans, drawings, specifications, and related project information ("Project Documents"). Project Documents may contain information about your projects, sites, and the people involved in them, such as names and contact details of site owners, contractors, or engineers.

Usage and device information. When you use the Website or Service, we automatically collect technical information such as IP address, browser type, device type, pages viewed, dates and times of access, and actions taken in the Service. We use this to operate, secure, and improve the Service.

Communications. If you email us or contact support, we keep a record of those communications.

2. How We Use Information

We use information to:

• Provide the Service, including running screenings and audits and delivering Reports.
• Create and manage your account and subscription.
• Process payments, send invoices, and manage billing through Stripe.
• Communicate with you about the Service, your account, billing, and changes to our terms or policies.
• Provide customer support.
• Keep the Service and Website secure, and detect and prevent fraud, abuse, or unauthorized access.
• Maintain business records and meet legal, tax, and accounting obligations.
• Monitor and improve the reliability and performance of the Service.

How we use Project Documents. We use Project Documents only to provide the Service to you, including processing them, generating your Reports, supporting you, troubleshooting, and keeping the Service secure. We do not sell Project Documents, and we do not use them for advertising. We do not share them with other customers.

3. How We Share Information

We do not sell your personal information, and we do not share it for cross-context behavioral advertising.

We share information only as follows:

• Payment processing. With Stripe, to process payments and manage billing.
• Service providers. With other service providers that help us operate the Service and our business. These providers may access information only as needed to perform services for us and are required to protect it.
• Legal requirements. When we believe in good faith that disclosure is required by law, regulation, subpoena, court order, or other legal process, or is needed to protect the rights, property, or safety of Axiom, our customers, or others.
• Business transfers. In connection with a merger, acquisition, financing, or sale of all or part of our business, subject to this Privacy Policy or a policy at least as protective.
• With your direction. When you ask us to share information, or otherwise with your consent.

4. Cookies and Analytics

The Website and Service use cookies and similar technologies that are needed to keep you signed in, remember your preferences, and keep the Service secure. We may also use analytics tools to understand, in aggregate, how the Website and Service are used so we can improve them. You can control cookies through your browser settings, but disabling necessary cookies may prevent parts of the Service from working. We do not use cookies to serve targeted advertising.

5. Data Retention and Deletion

We keep account and billing information for as long as your account is active and afterward as needed to meet legal, tax, accounting, and record-keeping obligations and to resolve disputes.

We keep Project Documents and Reports while your subscription is active so you can access your history. After your subscription ends, we delete or de-identify Project Documents and Reports within 90 days, unless we are required by law to keep them longer.

You may ask us to delete Project Documents, Reports, or your account information at any time by emailing JMariano@axiomapi.io. We will delete the requested information within a reasonable time, except information we must keep for legal, tax, billing, or security reasons. Information in backups is removed as backups are routinely replaced.

6. Security

We use reasonable administrative, technical, and physical safeguards designed to protect information, including encryption of data in transit, access controls that limit access to people who need it, and monitoring for unauthorized access. No method of transmission or storage is perfectly secure, so we cannot guarantee absolute security. Please keep your login credentials confidential, and tell us promptly at JMariano@axiomapi.io if you suspect unauthorized access to your account. If a security incident affects your information, we will notify you as required by law.

7. Your Choices and Rights

Depending on where you live and the laws that apply, you may have the right to:

• Ask what personal information we hold about you and request a copy.
• Ask us to correct inaccurate personal information.
• Ask us to delete personal information.
• Opt out of marketing emails at any time by using the unsubscribe link or contacting us. We will still send account, billing, and service messages.

To make a request, email JMariano@axiomapi.io. We may need to verify your identity before acting on a request. We will not discriminate against you for exercising your privacy rights. If we deny your request, you may appeal by replying to our decision, and we will respond to the appeal as required by applicable law.

Information in Project Documents. When we process personal information contained in Project Documents, we do so on behalf of, and at the direction of, our client. If you are an individual whose information appears in a client's Project Documents, please contact that client directly. We will assist our clients with requests as appropriate.

8. Colorado and Texas Residents

Colorado and Texas have consumer privacy laws, including the Colorado Privacy Act and the Texas Data Privacy and Security Act. These laws generally give residents rights to access, correct, delete, and obtain a copy of their personal data, and to opt out of the sale of personal data, targeted advertising, and certain profiling. They also include a right to appeal a denied request.

Because the Service is provided to businesses, many of these laws may not apply to information collected about people acting in a business or employment capacity. To the extent these or similar state laws apply to our processing of your personal data, you may exercise your rights by contacting us at JMariano@axiomapi.io. We do not sell personal data, use it for targeted advertising, or use it for profiling that produces legal or similarly significant effects.

9. Where Information Is Processed

Axiom is based in the United States, and information is processed and stored in the United States.

10. Changes to This Policy

We may update this Privacy Policy from time to time. If we make material changes, we will notify you by email or through the Service before the changes take effect. The "Effective date" at the top shows when the policy was last updated.

11. Contact Us

If you have questions about this Privacy Policy or our privacy practices, contact:

Axiom API LLC
5142 N. Academy Blvd, Colorado Springs, CO 80918
Email: JMariano@axiomapi.io
Website: www.axiomapi.io

SE Sandbox is a service of Axiom API LLC.